Massage Bed Edinburgh Technical Support

Technical Support

Any defective materials and/or workmanship of our product is serviced, free of charge, for a period of 12 months from the date the service contract has been signed. The service is only available when service contract is complete and presented properly. Please have your sales person write down the date of your purchase on the service contract. The service contract will be only once per purchase.

Please check the troubleshooting section before contacting Migun stores for warranty coverage..

Troubleshooting

When a problem occurs please check the following lists before contacting your Migun distributor.

Following the operational instructions carefully will ensure that the product functions properly.

	Check list	Do the following
LED on the remote control doesn’t turn on.	Is the remote control cable disconnected?	Plug the cable into the remote control terminal properly.
	Is the power plug plugged into the outlet?	Plug the power plug into a correct 240V AC outlet.
	Is the main power switch turned off?	Turn the main power switch on.
	Is the power outlet 240V AC?	Plug the power plug into a correct 240V AC outlet.
The internal jade probes do not move.	Does the display monitor show ‘00’?	It is normal before an operation starts. Press the start/stop button.
	Is the ‘main’ or ‘lower’ LED below/above the pause buttons on?	The movement is paused. Press a proper pause button once to resume the movement.
	Is the manual operation LED on?	The product is in the manual mode. Press a temperature/movement button to move the internal jade probes.
The external jade massage heads do not turn on.	Are the connecting cables for the external jade projectors disconnected?	Plug the cables into the proper external unit terminals.
	Are the power switches for the external jade projectors off?	Turn the power switches on.
	Is the power plug plugged into the outlet?	Plug the power plug into a correct 240V AC outlet.
	Is the main power switch turned off?	Turn the main power switch on.
The temperature setting of the external jade projectors cannot be controlled.	Is the manual operation LED on?	Set the product to an automatic operation to set the temperature of the external jade projectors.

* It’s not malfunctioning even though the internal jade probes in the lower body move when the operation is stopped. They are moving to the starting point for the next operation.
* If you still have a problem even after checking all of the above, contact the Migun store where you purchased the product.